Zendesk Platform Software Engineer (Zendesk)

Location: Cape Town, South Africa

Company

hirify.global is a high-growth South African online retailer operating at large e-commerce scale.

What you will do

• Administer, configure, govern, and continuously improve the Zendesk platform lifecycle, including upgrades, feature rollouts, and environment management.
• Design and maintain integrations between Zendesk and internal or external systems using REST APIs, webhooks, and SDKs.
• Build and maintain data solutions with Google BigQuery and Looker for reporting and analytics.
• Coordinate advanced technical support escalations with Zendesk Support and liaise with vendors such as 1Stream.
• Evaluate Zendesk releases and recommend adoption strategies aligned with business needs.
• Lead technical planning, estimation, project coordination, compliance audits, and equivalent platform responsibilities for SurveyMonkey.

Requirements

• Bachelor’s degree in Computer Science, Mathematics, Engineering, or a related field, or equivalent experience where applicable.
• 2–4 years of hands-on Zendesk administration and configuration experience.
• Experience with REST APIs, webhooks, and SDKs in a SaaS environment.
• Proficiency with Google BigQuery and Looker for analytics and reporting.
• Understanding of POPIA or equivalent privacy regulations such as GDPR, plus experience auditing API tokens, configurations, and access controls.
• Background in e-commerce or high-volume customer service environments, with strong communication and technical consulting skills.

Nice to have

• Zendesk Administrator Certification.
• SurveyMonkey Private App configuration experience.
• Exposure to CX integrations such as 1Stream or CTI solutions.
• Familiarity with Jira and Confluence.
• Basic scripting skills in Python or JavaScript.

Culture & Benefits

• Remote and hybrid working models are available.
• Mentorship and access to online learning through MyAcademy, Udacity, Coursera, and other resources.
• Access to the Naspers Tech Community and collaboration with global industry peers.
• Staff discount, birthday leave, free parking, and regular social activities.
• Confidential counselling, legal support, and financial guidance.