Senior Application Admin - Zendesk

Location: Remote from Spain

Salary: €47,124–€57,120 annual first-year salary, plus a performance-based long-term incentive plan and benefits.

Company

hirify.global connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia, building safe and personalized digital experiences.

What you will do

• Evaluate and optimize hirify.global’s Zendesk implementation and adjacent applications.
• Lead or substantially participate in feature rollouts, migrations, integrations, and platform optimization projects.
• Resolve escalated internal Zendesk issues and requests according to business impact and priorities.
• Maintain expert-level knowledge of supported applications and identify opportunities to improve usability, scalability, and efficiency.
• Provide technical leadership and mentorship to junior team members.
• Advise operations, product planning, partner teams, and leadership on platform capabilities and preferred solutions.

Requirements

• Bachelor’s degree or comparable relevant work experience.
• 4+ years of direct experience administering and optimizing Zendesk implementations for established businesses.
• Deep knowledge of Zendesk configuration components, including triggers, macros, tags, skills, and omnichannel routing.
• Strong familiarity with Zendesk APIs for data extraction and platform actions.
• Ability to translate business requirements into application functionality and communicate effectively with non-technical collaborators.
• Ability to work independently, prioritize evolving needs, manage projects, and communicate across multiple channels.

Nice to have

• Zendesk Certified Administrator or Expert certification.
• Experience with Python, JavaScript, software development, Zendesk AI features, or AI tools such as Claude, ChatGPT, and Rovo.
• Experience with M&A-driven Zendesk migrations and integrations.
• Experience with IT administration, identity management, Google Workspace, Agile frameworks, Jira, Confluence, or compliance requirements.

Culture & Benefits

• Inclusive and diverse workplace focused on welcoming employees and valuing individual contributions.
• Progressive IT practices prioritizing cloud and SaaS solutions over on-premises systems.
• Agile ways of working and continuous improvement based on service quality measurement.
• Long-term incentive plan with a company performance-based cash payout.
• Benefits for full-time employees.