Solutions Engineer (AI)

Location: Toronto; onsite, with in-person office work required 4–5 days per week

Salary: $135,000–$180,000 CAD per year, plus equity and benefits

Company

hirify.global develops AI agents for housing and healthcare workflows, helping organizations reduce manual work, improve accessibility, and deliver more seamless services.

What you will do

• Conduct discovery sessions with new clients to understand product areas and requirements.
• Support product launches and implementations in partnership with Support Engineers and Customer Success Managers.
• Develop roadmaps for self-serve launch tools and internal launch settings, including QA processes.
• Provide technical support through product demonstrations, presentations, and explanations of complex concepts.
• Troubleshoot client issues after launch and provide escalation support.
• Build in-depth product knowledge and support knowledge transfer across teams.

Requirements

• 3+ years of experience as a Solutions Engineer at a SaaS company.
• Strong understanding of product development and launch processes.
• Excellent problem-solving, troubleshooting, and communication skills.
• Experience collaborating with engineering, operations, and product management.
• Familiarity with CRM tools and support ticketing systems.
• Willingness to work onsite at the office 4–5 days per week and travel up to 20%.

Nice to have

• Experience with QA processes and developing self-serve tools.

Culture & Benefits

• High-autonomy, fast-paced environment at a funded, rapidly scaling startup.
• Company equity and competitive compensation.
• Medical, dental, and vision premiums covered at 100%.
• Fully paid parental leave, commuter benefits, 401(k), and fitness and home services stipend.
• Unlimited vacation, paid holidays, covered relocation packages, and an in-office environment with meals provided.