Telecom Operations Specialist

Location: Ontario, Canada

Salary: $71,000–$93,100 CAD annually, with potential commission or performance-based bonus eligibility.

Company

hirify.global provides AI-powered experience orchestration technology that connects people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Manage end-to-end provisioning and activation of SMS and digital messaging channels, including 10-digit long codes, toll-free numbers, short codes, and international messaging.
• Guide customers through onboarding by translating technical messaging requirements into clear instructions.
• Validate messaging programs against TCPA, CTIA, carrier, and regional regulatory requirements.
• Investigate delivery issues, identify root causes across internal systems and external vendors, and coordinate resolution.
• Manage carrier, aggregator, and vendor interactions, including support tickets, escalations, throughput, compliance, and delivery challenges.
• Partner with Product, Engineering, and Support to improve platform workflows, onboarding processes, documentation, and operational playbooks.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Strong project management, organization, prioritization, and attention-to-detail skills.
• Excellent written and verbal communication skills, including the ability to explain technical processes clearly.
• Independent problem-solving ability in a fast-paced operational environment.
• Customer-focused approach and comfort working with technical systems and workflows without software development expertise.

Nice to have

• Experience with SMS compliance, including 10DLC registration, short code provisioning, and carrier regulations.
• Familiarity with SMS delivery troubleshooting, analytics, and reporting tools.
• Experience working with telecom carriers, messaging vendors, and SMS aggregators.
• Knowledge of email and social messaging channels.

Culture & Benefits

• Extended group health coverage and generous paid time off.
• Retirement savings program with employer RRSP matching up to a prescribed maximum.
• Parental leave top-up and adoption assistance.
• Learning resources, mentorship, leadership development, education support, and internal mobility programs.
• Paid volunteer time, August Free Fridays, and well-being resources.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by meetings with the hiring manager and interview team.
• Typically no more than five interviews before final steps.