Channel Partner Support Rep, Support II

Location: Mexico City, Mexico

Company

hirify.global develops smart solutions that help organizations, employees, customers, and partners work more effectively.

What you will do

• Serve as the central point of contact for partners and Zebra sales personnel regarding the PartnerConnect program, benefits, administration, tools, and processes.
• Resolve partner and distributor inquiries through phone, email, and chat, coordinating with internal teams when escalation is needed.
• Support partner onboarding, offboarding, annual compliance, training, tool access, and administrator account management.
• Administer, review, and troubleshoot deal registrations and influence registrations.
• Resolve Partner Gateway login and tool-access issues, maintain partner accounts and contacts, and process new partner applications.
• Process account merges, acquisitions, company changes, deduplication, system testing, reporting, and ongoing program requirements.

Requirements

• Experience supporting partners, distributors, or sales personnel through phone, email, and chat.
• Ability to troubleshoot tools, systems, access issues, and program processes.
• Ability to manage partner onboarding, account maintenance, registrations, and data accuracy.
• Ability to collaborate with internal teams and escalate issues appropriately.
• Ability to participate in system testing, reporting, and delivery of ongoing program requirements.

Culture & Benefits

• Collaborative environment focused on innovation, caring, inclusion, and professional growth.
• Hybrid work options and adaptable working hours.
• Summer Flex Fridays and Focus Fridays.
• Annual company-wide well-being day.