Customer Engagement Advisor (Automotive)

Location: hirify.global Sales Unit office in Gothenburg, Sweden

Company

hirify.global is an international electric mobility and automotive company focused on delivering premium electric vehicles and customer experiences.

What you will do

• Deliver customer support across phone, email, and chat throughout the customer journey.
• Own customer enquiries and drive first-contact resolution.
• Guide customers through product information, online buying processes, customer portals, and company systems.
• Log customer contacts and required information in CRM and other systems.
• Handle, resolve, document, and escalate complaints when needed.
• Meet service-level agreements and KPIs while maintaining compliant audit trails.

Requirements

• Excellent oral and written communication skills in English and Swedish.
• Strong listening, communication, problem-solving, organizational, and multitasking skills.
• Good IT, computer, software, and technical platform skills.
• Interest or knowledge in cars, technology, and electric mobility.
• Previous automotive experience.
• Adaptability, curiosity, professionalism, and the ability to work collaboratively.

Culture & Benefits

• Work in an international environment with colleagues from varied backgrounds.
• English is the language of written and spoken communication.
• Operate in a fast-changing, growth-minded environment where progress and innovation are emphasized.
• Receive product briefings, knowledge-management updates, and training to maintain product knowledge.

Hiring process

• Applications are reviewed on an ongoing basis.
• The job advert remains open until the position is filled.