обновлено 19 дней назад
CS Nordic Operations Specialist (Allente)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
CS Nordic Operations Specialist (Allente) (Customer Service Operations/BPO): Driving day-to-day Customer Service operations across the Nordic region with an accent on BPO collaboration, performance management, customer insights, and operational readiness. Focus on coordinating incidents and complex customer cases, improving processes through operational data, and ensuring GDPR, compliance, and information-security requirements are met.
Location: On-site at the Stockholm office, Sweden
Company
provides streaming services, radio networks, and TV channels; Allente has been part of since March 2026.
What you will do
- Act as the main operational contact between Customer Service and BPO partners.
- Coordinate priorities, operational changes, and readiness for campaigns, product launches, and content events.
- Monitor BPO performance, KPIs, quality, and customer experience against agreed targets.
- Analyze customer feedback and operational data to identify trends and drive continuous improvements.
- Coordinate Customer Service activities during incidents, handle complex customer cases, and manage escalations.
- Own relevant Customer Service GDPR processes and ensure compliance with privacy and information-security requirements.
Requirements
- At least 3 years of experience in Customer Service Operations, Customer Experience, BPO management, or a similar role.
- Ability to lead and motivate teams while focusing on shared goals and results.
- Experience managing relationships and coordinating with a wide range of stakeholders.
- Strong communication skills in English and fluency in at least one Nordic language.
- Results-oriented, proactive, collaborative, and able to turn improvement ideas into practical solutions.
Culture & Benefits
- 30 days of paid vacation per year.
- Pension and insurance scheme.
- Generous parental leave pay supplement.
- Wellbeing initiatives, including a wellness allowance.
- Learning and development opportunities.
- Unlimited access to Viaplay content, including series, viewing events, movie rentals, and linear channels.
Hiring process
- Apply with a CV and optionally include a LinkedIn profile.
- Applications must be submitted through the application process rather than by email.
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