2 дня назад
CS Nordic Operations Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
CS Nordic Operations Specialist (Customer Service Operations): Driving day-to-day Customer Service operations across the Nordic region with an accent on BPO performance, service delivery, customer insights, and GDPR-related processes. Focus on coordinating operational priorities, managing incidents and complex customer cases, and using KPIs and customer feedback to improve products, processes, and communication.
Location: On-site at the Stockholm office, Sweden
Company
provides streaming services, radio networks, and TV channels, with Allente part of the group since March 2026.
What you will do
- Lead day-to-day Customer Service operations and serve as the main operational contact between Viaplay and the BPO.
- Coordinate operational priorities, changes, campaigns, product launches, content events, and customer communications with the BPO.
- Monitor service levels, quality standards, customer-experience targets, and KPIs including satisfaction, response times, resolution rates, contact volumes, and backlog.
- Analyze customer feedback, contact reasons, and operational data to recommend improvements to processes, communication, and products.
- Coordinate Customer Service activities during incidents, including BPO communication, agent instructions, customer messaging, and follow-up.
- Own Customer Service GDPR-related processes and ensure operational practices align with privacy, compliance, and information-security requirements.
Requirements
- At least 3 years of experience in Customer Service Operations, Customer Experience, BPO management, or a similar role.
- Experience leading and motivating teams while focusing on shared goals and results.
- Strong relationship-management, communication, and stakeholder-coordination skills.
- Fluent in at least one Nordic language.
- Strong English communication skills required.
- Proactive, results-oriented, collaborative, and able to turn improvement ideas into practical solutions.
Culture & Benefits
- 30 days of paid vacation per year.
- Pension and insurance scheme.
- Generous parental leave pay lift.
- Wellbeing initiatives, including a wellness allowance.
- Learning culture supporting professional development and upskilling.
- Unlimited access to Viaplay content, including series, viewing events, movie rentals, and linear channels.
Hiring process
- Apply by attaching a CV; a LinkedIn profile may also be included.
- Questions about the position are welcome, but applications must not be sent by email.
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