Patient Support Coordinator (Medical Cannabis)

Location: Winnersh, UK; hybrid

Salary: £28,000 per year

Company

hirify.global UK is a digital health company specialising in cannabis-based medicines and patient care.

What you will do

• Answer patient queries by telephone and email with clear, professional and empathetic support.
• Schedule and coordinate initial and follow-up appointments, including accurate payment handling.
• Maintain accurate electronic health records and collect patient data relating to long-term conditions.
• Support clinicians and multidisciplinary team meetings, including meeting preparation and minute-taking.
• Handle patient and service feedback, complaints, compliments, incidents and significant events with the Head of Governance.
• Coordinate with operations, product and technology teams to resolve issues and improve the patient journey.

Requirements

• At least 2 years of work experience.
• Strong organisational skills, attention to detail, communication and interpersonal abilities.
• High IT proficiency and confidence using multiple systems.
• Ability to work under pressure, manage competing priorities and remain calm in a fast-paced environment.
• Understanding of highly regulated environments, company policies and standard operating procedures.
• Patient-focused, professional and proactive approach.

Nice to have

• Previous experience working in a healthcare environment.

Culture & Benefits

• 25 days of holiday, increasing after one and three years, plus bank holidays.
• 5% matched pension and private healthcare.
• Enhanced maternity and paternity benefits.
• Cycle-to-work scheme.
• Learning, development and career progression opportunities.
• Collaborative and supportive working environment with the opportunity to improve patients’ experiences.