Manager, Documentation (AI)

Location: Hybrid, minimum 3 days per week in the Wilmington, MA office, USA

Base salary: $125,000–$171,600 per year

Company

hirify.global develops AI-powered robotic and software platforms that automate high-density warehouse operations and improve supply-chain efficiency.

What you will do

• Define product documentation strategies that improve customer onboarding, adoption, and time-to-competency.
• Integrate documentation with training curricula, certifications, and field-readiness programs.
• Improve the structure, navigation, search, and discoverability of customer-facing knowledge portals.
• Establish translation, localization, content lifecycle, version-control, governance, and compliance workflows.
• Define and monitor content usage, search success, and case-deflection KPIs while introducing AI and automation.
• Manage and develop a team of technical writers and content contributors.

Requirements

• Bachelor’s degree in Technical Communication, Engineering, Computer Science, Information Science, Education, or a related field, or equivalent practical experience.
• At least 8 years of experience in technical documentation, content strategy, or knowledge management in complex technical environments.
• At least 2 years of experience leading a team and a proven record of managing and developing technical writing teams.
• Hands-on experience implementing and managing CCMS platforms such as Paligo or MadCap Flare, structured content models, information architecture, and taxonomy.
• Familiarity with AI-assisted content workflows, automation, and global localization programs.
• Ability to work a hybrid schedule with at least 3 days per week in the Wilmington, MA office.

Nice to have

• Advanced degree or certification in Knowledge Management.

Culture & Benefits

• Up to 10% travel may be required to client and customer locations.
• A valid driver’s license and ability to drive or fly for business travel are required.
• Medical, dental, vision, disability, 401(k), PTO, and other benefits are included in the compensation package.
• Business expenses are reimbursed bi-weekly after personal payment.