Technical Support Associate (Fintech)

Location: Cincinnati, Ohio, United States

Company

hirify.global provides payment technology and software solutions for merchants, financial institutions, and cardholders.

What you will do

• Manage incoming service requests in the ITSM system, prioritizing work by severity and resolving incidents within agreed service levels.
• Provide technical support for end users, enterprise applications, desktop infrastructure, operating systems, software, hardware, peripherals, and network connectivity.
• Maintain Active Directory computer and user objects, including unlocking team member accounts.
• Image, configure, test, and deploy desktop and laptop devices, including physical and virtual desktop infrastructure.
• Troubleshoot desktop, laptop, peripheral, operating system, software, and mobile device issues, including replacement equipment delivery.
• Update asset management records and identify hardware part numbers and pricing options to support procurement.

Requirements

• High school diploma or equivalent.
• Experience providing technical support to end users on various devices, operating systems, and peripherals is preferred.
• Ability to investigate support requests and follow documented processes to restore or fulfill IT services.

Nice to have

• Experience working in an enterprise IT group.

Culture & Benefits

• Inclusive, global teams focused on collaboration and shared results.
• Opportunities to learn from experienced industry professionals and grow within a hirify.global company.
• Equal employment opportunity and reasonable accommodation support.