Technical Account Manager (Data Management)

Location: São Paulo, Brazil

Company

Data management software company providing a logical data integration, management, and delivery platform for self-service BI, data science, hybrid and multi-cloud integration, and enterprise data services.

What you will do

• Serve as the technical focal point for customers and communicate best practices for platform usage and implementation.
• Lead cadence calls, review open issues and escalations, and coordinate support ticket resolution with customer and internal technical teams.
• Guide product and feature adoption, identify usage pain points and training needs, and support upgrades and migrations.
• Coordinate with Customer Success, Sales, Customer Services, Product Management, Development, and other teams to deliver customer success plans and use cases.
• Document customer deployments and maintain adoption, deployment, relationship, service utilization, and training data in dashboards and Salesforce.
• Monitor account health and security responsibilities, including reporting suspected security incidents and following applicable policies.

Requirements

• Bachelor's or Master's degree in information systems, computer science, a related field, or equivalent experience.
• At least 5 years of experience as a Technical Account Manager or in a similar role, preferably in data management or analytics software.
• Fluent English, Spanish, and Portuguese are required.
• Strong verbal and written communication skills for working with technical and business stakeholders.
• Good technical knowledge of different areas within a data management ecosystem.

Nice to have

• Experience with employee advocacy and social media for industry networking, thought leadership, brand visibility, and sales engagement.

Culture & Benefits

• International organization with teams across four continents.
• Professional growth support and collaboration across customer-facing and technical functions.
• Equal opportunity workplace with reasonable accommodation for employees with protected disabilities.