Technical Account Manager (Data Management)

Формат работы

onsite

Тип работы

fulltime

Грейд

senior

Английский

Страна

Brazil

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Technical Account Manager (Data Management): Enabling enterprise customers to adopt and operate the Denodo Platform, with an accent on technical account ownership, deployment documentation, customer health, and product utilization. Focus on coordinating escalations, guiding platform upgrades and migrations, implementing adoption dashboards, and delivering customer success use cases with technical and business stakeholders.

Location: São Paulo, Brazil

Company

Data management software company providing a logical data integration, management, and delivery platform for self-service BI, data science, hybrid and multi-cloud integration, and enterprise data services.

What you will do

Serve as the technical focal point for customers and communicate best practices for platform usage and implementation.
Lead cadence calls, review open issues and escalations, and coordinate support ticket resolution with customer and internal technical teams.
Guide product and feature adoption, identify usage pain points and training needs, and support upgrades and migrations.
Coordinate with Customer Success, Sales, Customer Services, Product Management, Development, and other teams to deliver customer success plans and use cases.
Document customer deployments and maintain adoption, deployment, relationship, service utilization, and training data in dashboards and Salesforce.
Monitor account health and security responsibilities, including reporting suspected security incidents and following applicable policies.

Requirements

Bachelor's or Master's degree in information systems, computer science, a related field, or equivalent experience.
At least 5 years of experience as a Technical Account Manager or in a similar role, preferably in data management or analytics software.
Fluent English, Spanish, and Portuguese are required.
Strong verbal and written communication skills for working with technical and business stakeholders.
Good technical knowledge of different areas within a data management ecosystem.

Nice to have

Experience with employee advocacy and social media for industry networking, thought leadership, brand visibility, and sales engagement.

Culture & Benefits

International organization with teams across four continents.
Professional growth support and collaboration across customer-facing and technical functions.
Equal opportunity workplace with reasonable accommodation for employees with protected disabilities.

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