Regional Head of Product Support (Healthcare)

Location: Chile; responsibility covers the LATAM region.

Company

hirify.global is a privately held data technology provider delivering platforms for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries.

What you will do

• Lead the regional Product Support organisation through experienced managers, overseeing workforce planning, organisational capability, performance, succession, and leadership development.
• Represent Product Support with customers, partners, C-level stakeholders, and senior healthcare leaders at executive governance and strategic customer forums.
• Own the service delivery operating model across incidents, service requests, enhancement requests, and upgrades.
• Define regional service governance, KPIs, service metrics, executive reporting, and continual improvement initiatives.
• Provide executive oversight for major incidents, change governance, release readiness, risk management, and stakeholder communication.
• Influence regional and global product strategy, development priorities, resource planning, and investment decisions using customer and operational insights.

Requirements

• 12+ years of experience leading enterprise software support or service organisations, including regional or multi-country operations.
• Experience leading senior management teams through organisational growth, operational transformation, and cultural change.
• Experience with complex enterprise software portfolios, preferably in healthcare, and collaboration across Product Support, Development, and Professional Services.
• Deep understanding of modern service management frameworks, automation, operational analytics, and data-driven performance management.
• Bachelor’s degree in healthcare, Computer Science, or a related field.
• Fluent English and fluent Spanish are required.

Nice to have

• ITIL certification.
• Relevant leadership or management training.

Culture & Benefits

• Customer-first culture focused on satisfaction, trust, long-term partnerships, and measurable business value.
• Commitment to service excellence, ownership, innovation, transparency, and constructive challenge.
• 24×7 customer and partner support across a global organisation.
• Equal-opportunity and accessible recruitment processes in accordance with Chilean inclusion and non-discrimination requirements.