Service Consultant (Contractor Care)

Location: Calgary, Canada

Company

hirify.global provides international workforce solutions for STEM industries and supports contractors working in technology, construction, and engineering.

What you will do

• Support contractors and assignees throughout assignments, from onboarding to offboarding.
• Coordinate pre-access requirements, immigration, travel and logistics, tools and equipment, personal protective equipment, training, safety requirements, and document recording.
• Act as a primary contact for non-client stakeholders, respond to queries, and support retention and referral opportunities.
• Collaborate with Account Management, Service Management, Payroll, Legal, Recruitment, and other internal teams to meet client and contractor needs.
• Track recharges, service turnaround times, sourcing costs, regulatory requirements, safety compliance, incidents, HR escalations, and quality control processes.
• Recommend client delivery improvements and support a culture of strong relationships and excellent service delivery; travel may be required.

Requirements

• Administrative, HR, or customer service experience.
• Excellent customer service, communication, and relationship-building skills.
• Strong Microsoft skills, particularly Word and Excel, plus ATS or CRM experience.
• Highly organised, with strong time-management skills and structured thinking.
• Ability to understand and deliver business processes and needs.
• Excellent attention to detail and ability to document and deliver complex business processes.
• Flexible attitude, ability to multitask, work independently, and manage priorities.

Culture & Benefits

• Monthly base salary with a competitive commission or performance bonus.
• Career progression opportunities locally or globally.
• World-class training and development programs.
• Team-driven, supportive environment focused on work-life balance.
• Employee recognition platform, Mental Health First Aiders, yearly destination trips, and charity days.