Service Consultant (Contractor Care)

Location: Calgary, Canada

Salary: Attractive monthly base salary plus competitive commission/performance bonus.

Company

hirify.global provides international workforce solutions for STEM industries, supporting contractors and clients across technology, construction, and engineering.

What you will do

• Support contractors and assignees throughout their assignments, from onboarding to off-boarding.
• Coordinate pre-access requirements, immigration, travel, logistics, equipment, personal protective equipment, training, safety requirements, and documentation.
• Work with Payroll, Legal, Recruitment, Account Management, and Service Management teams to deliver client and contractor needs.
• Manage queries, incident management, HR issue escalations, quality control, and recharge tracking.
• Recommend service delivery improvements and help drive contractor retention and referrals.
• Meet turnaround times, source services cost-effectively, and maintain regulatory and safety compliance.

Requirements

• Administrative, HR, or customer service experience.
• Excellent customer service, communication, and relationship-building skills.
• Strong Microsoft Word and Excel skills, with ATS or CRM experience.
• Excellent organisation, time management, attention to detail, and structured thinking.
• Ability to document and deliver complex business processes while managing multiple priorities independently.
• Flexibility to travel as needed.

Culture & Benefits

• Career progression opportunities locally and globally.
• World-class training and development programs.
• Team-driven environment with a focus on work-life balance.
• Employee recognition through a real-time rewards platform.
• Mental Health First Aiders and charity days.
• Yearly destination trips through the High Flyers program.