Senior Client Relationship Administrator (Fintech)

Location: Hybrid role based in Deer Park, NY, with 2 days per week in the office and 3 days remotely.

Salary: $36.00–$40.00 per hour, annual base; bonus eligible.

Company

hirify.global is a fintech company providing financial technology and electronic products for clients in the brokerage and capital markets industry.

What you will do

• Manage daily service delivery activities for an assigned group of clients.
• Act as a client advocate and coordinate with internal departments on clients’ behalf.
• Provide timely status updates, resolve research items, solve problems, and escalate urgent issues.
• Support clients using the department’s suite of electronic products and explain solutions clearly.
• Prepare client and internal metrics reports using Microsoft Excel, PowerPoint, and Word.
• Manage client Service Level Agreements according to individual contracts.

Requirements

• Minimum 3 years of experience in client service and/or sales-related roles.
• Knowledge of the brokerage industry is preferred.
• Mastery of the Microsoft Office suite, including Excel, PowerPoint, and Word.
• Strong organizational, verbal, and written communication skills.
• Ability to prioritize, multitask, meet deadlines, and coordinate with different internal teams.
• Adaptability, teamwork, and a self-starting approach in a dynamic environment; a bachelor’s degree is preferred.

Culture & Benefits

• Collaborative, engaging, and inclusive work environment.
• Comprehensive benefit offerings.
• Workplace focused on inclusion, respect, and employee support.
• AI-based tools may support application review, with final employment decisions subject to human review.