Technical Account Manager (Post-Sales Management)(Based in HK)

Location: Hong Kong

Company

A global cybersecurity company focused on helping create a safer environment for exchanging digital information.

What you will do

• Own the technical aspects of assigned Premium Support Program accounts.
• Advise enterprise customers on deploying and optimizing cybersecurity solutions.
• Partner with sales teams, customers, internal technical experts, and external partners.
• Build and maintain long-term relationships with key enterprise stakeholders.
• Analyze security incidents and product-related events to improve customer experience and solution performance.

Requirements

• At least 2 years of experience in the IT-related industry.
• Proficiency in Cantonese and English, both verbally and in writing.
• Hands-on experience with Microsoft Windows Server, Linux, or VMware vSphere.
• Strong expertise in TCP/IP networking.
• Strong troubleshooting, problem-solving, interpersonal, and communication skills.
• Ability to interact effectively with enterprise clients.

Nice to have

• Experience with cybersecurity or IT security products.
• Experience with routers, DNS, proxies, firewalls, and IPS.
• Knowledge of MS SQL Server database administration and shell scripting.
• Certifications such as MCSE, CEH, RHCE, CCNA, CISSP, ISO27001, ITIL, VCA/VCP, AWS, Azure, or GCP.

Culture & Benefits

• Work within a diverse global organization.
• Environment that embraces change and encourages innovation.
• Culture focused on empowering people and improving digital security.