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обновлено 2 дня назад

Senior Customer Success Manager (Telecommunications)

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
China
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Senior Customer Success Manager (Telecommunications): Leading service capabilities for designated enterprise accounts and managing customer relationships with an accent on service quality, continuous improvement, and operational performance. Focus on delivering service plans through matrix management, analyzing service metrics, and improving customer experience across telecommunications products and solutions.

Location: Shenzhen, China; Conditions: Shanghai, China

Company

hirify.global is an international telecommunications company providing connectivity, products, and solutions to millions of customers.

What you will do

  • Lead the service capability for designated enterprise accounts and collaborate with account teams to own service relationships.
  • Act as a senior point of interface and accountability for service quality across the hirify.global organisation.
  • Drive continuous service improvement and proactively address evolving customer needs.
  • Provide service performance metrics according to agreed governance schedules.
  • Identify opportunities to improve customer experience and operational efficiency.

Requirements

  • Customer-centric mindset with the ability to manage relationships at all levels.
  • Excellent senior-level communication, stakeholder management, and influencing skills.
  • Ability to analyse and present performance data with relevant context.
  • Knowledge of technologies across the enterprise product portfolio and telecommunications products and solutions.
  • Ability to lead multiple workstreams independently and deliver service commitments through a matrix management structure.
  • Good technical understanding of telecommunications products and services; WAN, LAN, cloud certification, and ITIL V4 Service Management certification or equivalent.

Culture & Benefits

  • Work within a global and diverse telecommunications organisation.
  • Access opportunities focused on career development, inclusion, and work-life balance.
  • Reasonable adjustments and accessibility support are available during the recruitment process.

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