Technical Account Manager Lead (Fintech)

Location: Nicosia, Cyprus; hybrid model with part of the work from home and part from the office

Salary: EUR 35,000–46,420 per year

Company

hirify.global provides financial services technology and payment-processing solutions.

What you will do

• Manage high-value technical accounts and advise clients on technical solutions.
• Lead discussions with clients, Relationship Managers, and internal teams on complex account needs and solution options.
• Develop account-specific technical strategies aligned with client goals, roadmaps, and growth opportunities.
• Lead business requirements gathering and gap analysis against system functionality and product capabilities.
• Use knowledge of payment processing and hirify.global solutions to support product pipeline discussions and decision-making.
• Coordinate delivery, product, sales, and software development stakeholders while mentoring colleagues and leading initiatives.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent experience.
• 7+ years of relevant experience in technical account management, client-facing technology, payments, software, or IT environments.
• Strong business requirements gathering and gap analysis skills.
• Deep understanding of system functionality, product capabilities, and technical solutioning in a client-facing environment.
• Excellent communication, influencing, and stakeholder management skills.
• Strong judgment, autonomy, and the ability to guide others and manage complex priorities.

Nice to have

• Experience in payment systems or payment processing.
• Account management experience with regional or international clients.
• Experience collaborating with delivery, product, sales, or software development teams.
• Advanced MS Excel skills.
• Availability to travel to client sites when required.

Culture & Benefits

• Collaborative, flexible, and respectful work environment.
• Private medical insurance for employees and families.
• Provident fund and life insurance worth three times the base salary.
• 21 days of annual leave, increasing with length of service, plus public and bank holidays.
• Wellbeing support, modern offices with recreational facilities, store discounts, social events, and charitable initiatives.