Technical Support Specialist (SaaS)

Location: Bogota, Colombia; on-site

Company

hirify.global One is a B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform for marketing and customer engagement teams.

What you will do

• Support customers using a technical SaaS product.
• Provide timely written and phone-based assistance and follow up systematically.
• Debug and troubleshoot customer issues while identifying effective solutions.
• Build strong customer relationships, including with executive-level stakeholders.
• Test, measure, and improve outreach and follow-up effectiveness.
• Collaborate in a fast-paced environment focused on customer success.

Requirements

• University degree in Business, Marketing, Engineering, or a related field.
• 1–2 years of experience supporting a technical product, ideally in SaaS, or working with MIS or software development teams.
• Strong written communication skills in English and Spanish.
• Good debugging and troubleshooting skills.
• Basic understanding of web concepts and digital marketing.
• Project and time management skills, accountability, and a problem-solving mindset.

Nice to have

• Knowledge of HTML, CSS, or other programming languages.
• Strong attention to detail.

Culture & Benefits

• Access to professional training and more than 16,000 LinkedIn Learning courses.
• Opportunities to lead training sessions and workshops.
• Paid Spotify subscription.
• International, diverse, and inclusive work environment.
• Equal-opportunity, zero-discrimination workplace.