L1 Technical Support Consultant (3D Scanning)

Location: Bogotá, Colombia; remote customer support with occasional on-site events. Sunday to Thursday, 3:00 PM–12:00 AM.

Company

hirify.global develops 3D scanning and CAD/CAM solutions for the dental industry.

What you will do

• Diagnose and troubleshoot account, network, operating system, hardware, and software issues.
• Provide remote technical support through phone, chat, email, online sessions, and remote desktop connections.
• Support hirify.global 3D scanners and Clinical Products software for partners, APAC end-users, and internal customers.
• Collect case information, document support activities in the CRM, and keep customers informed.
• Collaborate with other departments, escalate feedback, and contribute to troubleshooting knowledge-base updates.

Requirements

• Bachelor’s degree or relevant technical, engineering, systems, mechanical, dental, or related education.
• Experience in customer service, technical support, or a similar role.
• Experience working with Windows environments.
• Strong customer-facing, communication, organization, decision-making, and problem-solving skills.
• English at B2 level or higher required.
• Ability to work under pressure and maintain a helpful, customer-focused approach.

Culture & Benefits

• Work with a professional and multicultural team.
• Interact with reselling partners, end-users across Australia and New Zealand, and internal customers.
• Contribute to products designed to improve dental care through 3D scanning and CAD/CAM technology.
• Participate in occasional on-site customer or company events.