Customer Support Specialist

Location: On-site in the Boulder office, Colorado, United States

Salary: $75,000–$89,500 per year plus equity

Company

hirify.global develops technology that helps farmers and graziers run more productive and sustainable cattle operations.

What you will do

• Support ranchers through chat and phone, diagnosing issues and helping restore operations quickly.
• Troubleshoot technical problems using data, tools, and independent judgment.
• Translate complex customer issues into clear actions for technical and cross-functional teams.
• Analyze support data, identify patterns, and raise insights to improve customer and animal outcomes.
• Collaborate with Field, Onboarding, Sales, and Product teams to deliver seamless customer experiences.
• Own cases end to end, including follow-up, communication, and performance metrics such as response times, satisfaction, and support quality.

Requirements

• 3+ years of experience in customer-facing roles.
• Strong understanding of the ranching industry and commitment to improving outcomes for ranchers and their animals.
• Ability to learn complex technical systems and use new tools; willingness to learn code.
• Curiosity, calm under pressure, proactive ownership, and strong relationship-building skills.
• Ability to work collaboratively across multiple teams and investigate issues beyond the first answer.
• Availability for full-time rostered work across 7 days, with days off on either Friday/Saturday or Sunday/Monday.

Nice to have

• Experience analyzing support data for operational insights.
• Experience building AI agents for data analysis.

Culture & Benefits

• Office-first culture with daily in-person collaboration as the default.
• High-trust environment focused on growth, learning, and meaningful impact.
• Work on technology transforming cattle grazing and improving farm sustainability.
• Inclusive workplace with opportunities for autonomy, mastery, and continuous development.
• $1,000 personal growth fund.

Hiring process

• Apply with a cover letter explaining interest in the role and hirify.global, together with a CV.