2 дня назад
Community Manager (12-month FTC)
52 000€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Community Manager (12-month FTC) (Flexible Workspace Operations): Managing member experience, building operations, team performance, and budgets across a portfolio of 2–4 WeWork buildings with an accent on member retention, operational standards, and stakeholder relationships. Focus on resolving complex member issues, improving satisfaction KPIs, leading teams, and optimizing building-level revenue and expenses.
Location: Milan, Italy; daily attendance at managed buildings is required
Salary: €52,000 gross per annum base pay, plus a target annual incentive of 15% of base salary
Company
provides flexible workspace solutions and community services for businesses in more than 37 countries.
What you will do
- Own the member experience and key account relationships across a portfolio of 2–4 buildings.
- Resolve complex member issues, manage terminations, handle escalations, and improve retention, satisfaction, and Net Promoter Score results.
- Oversee building quality, upkeep, service-level agreements, operational policies, landlords, and vendor escalations.
- Lead tours for prospective members and VIPs, support sales activities, and drive ancillary revenue initiatives.
- Manage and develop building teams through onboarding, coaching, one-on-ones, performance tracking, and development planning.
- Set and review monthly, quarterly, and annual budgets and optimize building-level operating expenses.
Requirements
- 5+ years of equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or a related field.
- Customer service experience and at least 2 years of experience managing teams of individual contributors.
- Strong verbal and written communication, project management, and business operations skills.
- Bachelor’s degree or equivalent experience preferred in Business, Marketing, Hospitality, or a related field.
- Ability to work with integrity, accountability, dependability, responsibility, self-awareness, and compassion in a fast-paced environment.
Culture & Benefits
- Full-time employment under the CCNL Terziario collective agreement, Level 1 classification.
- Pension plan and statutory healthcare coverage.
- Life and accidental insurance, meal voucher, and Employee Assistance Program.
- Annual leave of up to 14 days per annum, parental leave, and sick leave.
- Participation in Employee Community Groups and global projects within a collaborative workplace community.
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