Supervisor, Community Response (Trust and Safety)

Location: Hybrid role requiring physical presence in the corporate Tempe, Arizona office; must live within a commutable 50 miles of the office. In-office days are determined by business needs. Schedule: Tuesday–Saturday, 10:00 a.m.–6:00 p.m.

Salary: $82,800–$121,800 USD annual base salary, plus potential equity grants.

Company

hirify.global operates a platform connecting consumers, Dashers, and merchants, with a Trust and Safety organization focused on protecting the community.

What you will do

• Lead and develop a team of 8–10 Trust and Safety representatives handling sensitive user-facing incidents.
• Oversee responses to personal safety, threats, property damage, food safety, discrimination, and other community incidents.
• Set OKRs and KPIs, coordinate daily workflows, manage service levels, and present performance reporting.
• Partner with Legal, Public Affairs, Public Policy, Strategy & Operations, Support, Analytics, and other stakeholders.
• Build business cases and improve tools, policies, processes, and product features based on user feedback and risk analysis.
• Help scale Trust and Safety operations while balancing short-term sprints with long-term operational goals.

Requirements

• Ability to work in person at the Tempe office and reside within a commutable 50 miles.
• 2–4 years of people management or team lead experience.
• At least 1 year of experience in trust and safety, risk management, or fraud.
• Experience handling high-stress situations, de-escalating sensitive incidents, coaching employees, and managing performance.
• Experience with workforce planning, data-informed decision-making, and process improvement.
• Knowledge of Salesforce, Chartio, and Excel; Google Sheets experience is preferred. Bachelor’s degree or equivalent work experience.

Culture & Benefits

• Collaborative, fast-paced, team-oriented working environment.
• Medical, dental, and vision insurance, disability and basic life insurance, and mental health support.
• 401(k) with employer matching, paid parental leave, paid time off, paid sick leave, and 11 paid holidays.
• Wellness, commuter, and family-forming assistance benefits.
• Flexible paid time off for salaried roles, with vacation and sick-time policies varying by employment classification.