User Research Officer (Biodata)

Location: Hinxton, Cambridgeshire, United Kingdom; flexible hybrid working arrangements available.

Salary: £3,452.05 or £3,861.91 per month after tax, depending on grade, plus benefits and allowances.

Company

hirify.global-EBI is a research organisation providing global access to biological databases, data analysis tools, and large-scale life science datasets.

What you will do

• Lead user research for the hirify.global-EBI Global Engagement programme and identify new stakeholder communities.
• Map life science data communities and resources in low- and middle-income countries, identifying engagement gaps and priority use cases.
• Coordinate outreach to biodata users, contributors, and delivery partners to understand needs, experiences, and pain points.
• Connect stakeholders with hirify.global-EBI data resources and training teams, communicating requirements to service teams.
• Develop a framework for distributed user research and share expertise across the Global Engagement programme.
• Recommend new data resources, engagement channels, events, collaborations, and partnerships.

Requirements

• Familiarity with biodata services and the communities that use them.
• Experience gathering data resource requirements and communicating them to resource delivery teams.
• Experience working with biodata scientific communities in Africa, Latin America, and/or South East Asia.
• Ability to develop insights across multiple fields and adapt perspectives to resource-limited settings.
• Strong communication skills and the ability to build and maintain relationships with communities.
• International applicants are supported through visa exemptions where applicable.

Nice to have

• Technical understanding of bioinformatics processes or operations through software engineering, web development, research, data services, publications, or GitHub repositories.
• Experience breaking down complex low-resource problems into requirements.
• Experience with communication campaigns, social media engagement, strategic partnerships, or scientific communities.

Culture & Benefits

• Collaborative and inclusive research environment on the Wellcome Genome Campus.
• Hybrid working patterns and a relaxed working atmosphere.
• Private medical insurance, pension scheme, and multiple financial allowances.
• 30 days of annual leave plus public holidays.
• Relocation support, including an installation grant where required.
• Family benefits, campus facilities, subsidised gym and cafeteria, shuttle transport, and social activities.

Hiring process

• Submit a CV and cover letter through the online application system.
• Applications are reviewed on a rolling basis and may close early if a suitable candidate is identified.