Team Leader KYC (Fintech)

Location: Mumbai, India; hybrid workplace

Company

hirify.global is a global fintech company building ethical, accessible, interest-free financial products, including Shariah-compliant investment and savings solutions.

What you will do

• Lead daily delivery for an assigned KYC team, planning workloads by volume, risk, complexity, aging, SLA, analyst capability, and jurisdiction accreditation.
• Monitor queues, rebalance capacity, prevent bottlenecks, and execute backlog-reduction plans while maintaining KYC/AML controls.
• Own team quality performance by analyzing QC trends, driving calibration and coaching, and closing audit, compliance, and control findings.
• Lead Analysts and Senior Analysts through objectives, 1:1s, performance reviews, coaching, and development of subject-matter experts and future leaders.
• Oversee high-risk, exception, and priority cases; validate escalations and raise material compliance, policy, financial-crime, or systemic concerns.
• Maintain SOPs and training, coordinate cross-functional issue resolution, and support UAT, process improvements, automation, and new-country or product launches.

Requirements

• Bachelor’s degree in Finance, Commerce, Business, Economics, Law, Compliance, or a related field.
• 4–6+ years of relevant experience in KYC, AML, CDD/EDD, financial-crime operations, banking, fintech, or financial services.
• People-management or team-leadership experience, preferably 3+ years, with ownership of quality, productivity, backlog, SLA, and TAT performance.
• Hands-on experience with complex KYC/AML escalations and risk-based decision-making.
• Strong knowledge of customer risk assessment, sanctions and PEP screening, adverse-media screening, identity verification, fraud and financial-crime risk, quality control, operational risk, SOPs, and performance management.
• Familiarity with KYC platforms, screening and case-management tools, business intelligence, reporting systems, and automation technologies.

Nice to have

• KYC/AML, financial-crime, compliance, or risk certification.
• Experience with UAT, process improvement, automation, multi-jurisdiction operations, or new-country and product launches.

Culture & Benefits

• Hybrid work arrangement based in Mumbai.
• Opportunity to build ethical, accessible, and interest-free financial products.
• Collaboration across Compliance, Risk, Product, Technology, Customer Support, and Operations.
• Artificial intelligence tools may support parts of the hiring process, while final decisions remain with human reviewers.