VIP Account Manager (iGaming)

#vacancy #office #limassol
VIP Account Manager
iGaming Company
Limassol, Cyprus – Full-time office position
We are looking for a dedicated VIP Account Manager to join our team and deliver exceptional personalized service to our most valuable players.
Your main responsibility
Proactive consultation and comprehensive support for VIP players - building long-term relationships, solving any issues promptly, increasing player satisfaction, loyalty and lifetime value.
Key responsibilities
Act as the main point of contact for assigned high-value players
Provide fast, professional and friendly support via chat, email, phone/messenger
Consult players on games, bonuses, promotions and platform features
Monitor player activity, identify needs and prevent potential churn
Handle inquiries, complaints and special requests with high level of care
Maintain detailed player profiles and ensure excellent VIP experience at every step
We expect from you
At least 1 year of experience in customer support / VIP support / account management in iGaming (online casino, sportsbook, poker etc.)
Excellent command of English (both written and spoken — C1+)
Additional language is a strong advantage: French,German.
Understanding of the iGaming industry, player psychology and retention techniques
High level of empathy, stress-resistance and ability to handle demanding clients
Proactive attitude, responsibility and attention to detail
Confident PC user, quick learner, ready to work with CRM/internal systems
Experience in proactive calls is a must
Experience in conversion, multi-brand and cross-sales will be a big advantage
What we offer
Full-time employment in a modern office in the heart of Limassol
Official 5/2 schedule (weekends off)
Competitive salary + performance-based bonuses
Young international team and comfortable working conditions
Opportunity to grow inside a dynamically developing iGaming product