2 месяца назад
Technical Account Manager (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Account Manager (Cybersecurity) (Fortinet security products): Supporting enterprise customers through technical guidance, advanced troubleshooting, incident ownership, and service reporting with an accent on networking protocols, security technologies, and post-sales support. Focus on reproducing customer environments in lab equipment, resolving complex product issues, managing customer expectations, and coordinating follow-up with R&D.
Location: Hybrid, office-based 4 days a week in 's Rome or Milan office, Italy
Company
develops cybersecurity products, including firewalls and other network security solutions.
What you will do
- Understand customer business and technical needs and provide technical guidance, support, recommendations, and best practices.
- Act as a trusted technical advisor and manage customer communications and expectations through case resolution.
- Perform advanced troubleshooting across products and reproduce customer environments using lab equipment.
- Own customer incidents, drive timely resolutions, and recommend potential new solutions.
- Participate in customer conference calls and face-to-face meetings.
- Produce service reports and report software or hardware issues to R&D, ensuring follow-up.
Requirements
- Business-level Italian and English.
- At least 6 years of experience in technical support or post-sales roles.
- Good understanding of TCP/IP, routing, and switching.
- Hands-on experience with security products and technologies, including firewalls, IDS/IPS, DDoS protection, VPN, or web application firewalls.
- Strong troubleshooting, problem-solving, interpersonal, and communication skills.
- Experience in technical support within the telecommunications or large enterprise sector, plus a bachelor's degree in computer science, software engineering, or a related field, or equivalent experience.
Nice to have
- Previous experience with products.
- FCP, FCSS, or FCX certification, or a similar certification.
Culture & Benefits
- Regular face-to-face and remote customer management.
- Direct collaboration with the R&D department on product-related issues.
- Full-time schedule.
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