Technical Account Manager (Cybersecurity)

Location: Hybrid, office-based 4 days a week in hirify.global's Rome or Milan office, Italy

Company

hirify.global develops cybersecurity products, including firewalls and other network security solutions.

What you will do

• Understand customer business and technical needs and provide technical guidance, support, recommendations, and best practices.
• Act as a trusted technical advisor and manage customer communications and expectations through case resolution.
• Perform advanced troubleshooting across hirify.global products and reproduce customer environments using lab equipment.
• Own customer incidents, drive timely resolutions, and recommend potential new solutions.
• Participate in customer conference calls and face-to-face meetings.
• Produce service reports and report software or hardware issues to R&D, ensuring follow-up.

Requirements

• Business-level Italian and English.
• At least 6 years of experience in technical support or post-sales roles.
• Good understanding of TCP/IP, routing, and switching.
• Hands-on experience with security products and technologies, including firewalls, IDS/IPS, DDoS protection, VPN, or web application firewalls.
• Strong troubleshooting, problem-solving, interpersonal, and communication skills.
• Experience in technical support within the telecommunications or large enterprise sector, plus a bachelor's degree in computer science, software engineering, or a related field, or equivalent experience.

Nice to have

• Previous experience with hirify.global products.
• hirify.global FCP, FCSS, or FCX certification, or a similar certification.

Culture & Benefits

• Regular face-to-face and remote customer management.
• Direct collaboration with the R&D department on product-related issues.
• Full-time schedule.