Plus
Включить Plus
Назад
Company hidden
4 дня назад

Technical Support Specialist (Medical Technology)

28 000 - 36 000€
Формат работы
onsite
Тип работы
fulltime
Грейд
junior
Английский
c1
Страна
Italy
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/
TL;DR
Technical Support Specialist (Medical Technology): Providing first- and second-level technical support, troubleshooting, customer training, and service coordination for medical monitoring technologies with an accent on accurate issue documentation, product quality processes, and customer communication. Focus on investigating product failures, supporting repairs and replacements, maintaining technical knowledge resources, and collaborating with Sales and Product Marketing.

Location: On-site in Milan, Italy; occasional domestic and international travel to customer sites may be required.

Base salary: €28,000–€36,000 gross annually, plus eligibility for a performance-based bonus.

Company

Masimo is a hirify.global operating company that develops medical monitoring technologies, sensors, patient monitors, and connectivity solutions.

What you will do

  • Provide first- and second-level technical support by telephone and email, including end-user training.
  • Document customer complaints and product failures according to the Masimo Quality System.
  • Initiate repair or replacement of failed or defective products and follow service issues through closure.
  • Support Sales with technical information and communicate field feedback and product improvement suggestions to Product Marketing.
  • Maintain troubleshooting knowledge, training materials, technical bulletins, and user-interface documentation.
  • Identify customer training needs and contribute to improvements in Technical Support processes and procedures.

Requirements

  • 1–2 years of experience in customer service or technical support.
  • Hands-on technical skills and experience performing detailed technical work accurately.
  • Proficiency with PC-based systems and applications.
  • Fluent Italian and English, with strong written and verbal communication skills.
  • Ability to work on a rotating after-hours on-call schedule.
  • Valid driver’s license with an acceptable driving record and ability to occasionally lift, move, or carry tools and equipment up to 20 kg.

Nice to have

  • Technical support or service experience in medical devices, healthcare, or related technology.
  • Experience delivering customer or end-user technical training.
  • Experience developing troubleshooting knowledge bases.

Culture & Benefits

  • Work within hirify.global’s continuous improvement system.
  • Comprehensive benefits, including healthcare programs and paid time off.
  • Opportunity to support technologies focused on improving patient care.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →