1 день назад
Senior Product Owner (Service Delivery)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Product Owner (Service Delivery): Leading governance, stability, and continuous improvement for application support and connected-service operations across LATAM with an accent on incident management, backlog prioritization, SLAs, KPIs, and stakeholder coordination. Focus on coordinating critical incidents, conducting root cause analysis, building service evolution roadmaps, and structuring executive reporting.
Location: Fully remote from Brazil
Company
is an independent technology consulting firm providing business guidance and technology solutions through an international team across more than 60 countries.
What you will do
- Lead governance of support and service operations for connected services across LATAM.
- Manage and prioritize backlogs covering incidents, problems, improvements, and service evolutions.
- Ensure compliance with SLAs, KPIs, and operational targets.
- Coordinate critical incident management and executive communication.
- Conduct root cause analysis and drive continuous service improvement.
- Shape the service evolution roadmap and act as the interface between business, technology, corporate teams, and partners.
Requirements
- Solid experience as a Product Owner, Service Delivery Manager, IT Service Manager, or in a similar role.
- Experience with application support, incident and problem management, service governance, backlog management, KPIs, SLAs, executive stakeholders, APIs, microservices, cloud, and observability.
- Advanced English required for interaction with global teams; proficiency will be assessed during recruitment.
- Portuguese required.
- Strong leadership, systemic vision, data-driven thinking, and executive communication skills.
- Experience with AMS, continuous improvement, or critical 24x7 operations is valuable.
Nice to have
- Agile, Scrum, SAFe, or ITIL certifications, with ITIL highly valued.
- Experience in technology, telecommunications, connectivity, mobility, or automotive.
- Experience in multinational environments.
Culture & Benefits
- International community representing more than 110 nationalities.
- Internal Academy with more than 250 training modules.
- Opportunities to work with international clients and global teams.
- Career development through project mobility across multiple industries.
- Regular training and skills-development follow-ups.
- Opportunities to contribute to sustainability and social-impact initiatives.
Hiring process
- Brief virtual or phone call.
- Approximately three interviews, depending on seniority.
- Role-specific case study or assessment may be required.
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