Manager, Support Engineering, US Government

Location: Remote, United States; the listed salary range applies to United States residents only.

Salary: $115,200–$194,400 USD per year

Company

hirify.global provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Lead a Support Engineering team serving US Government customers and resolving complex technical cases.
• Design and improve support models, processes, tooling, and crisis-management practices.
• Hire, onboard, coach, and develop Support Engineers through growth and organizational change.
• Partner with product and engineering teams to share customer insights and influence government-focused product direction.
• Participate in the manager on-call rotation during working hours and coordinate escalated or critical customer situations.
• Join customer calls, review tickets, and provide hands-on guidance for complex or sensitive issues.

Requirements

• Experience leading and developing support engineering teams.
• Experience managing technical support for complex enterprise products, preferably with sensitive or regulated data.
• Familiarity with US Government customers, their processes, and operational constraints.
• Experience hiring, onboarding, coaching, and mentoring Support Engineers.
• Experience handling production crises or high-severity incidents with clear communication.
• Ability to collaborate with product and engineering teams and advocate for customer needs.

Culture & Benefits

• Remote-first, distributed collaboration across the United States using synchronous and asynchronous work.
• Flexible paid time off and parental leave.
• Health, financial, and well-being benefits.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund.
• Team Member Resource Groups.