Customer Support Representative - Resware (Real Estate Technology)

Location: Austin, Texas or remote within the United States

Company

hirify.global provides B2B real estate technology that brings homebuyers, sellers, lenders, title and escrow agents, and real estate agents together on a shared digital closing platform.

What you will do

• Provide timely customer service by identifying issues, recommending solutions, and offering workarounds, upgrades, or patch releases.
• Test and troubleshoot software issues and communicate customer needs to technical support and engineering teams.
• Provide focused training on the proper and recommended use of Resware.
• Maintain productivity and quality standards while resolving customer inquiries efficiently.
• Protect and responsibly manage sensitive customer information.

Requirements

• Direct experience in the real estate, title, and escrow industry.
• 1–2 years of industry experience.
• Customer service or support experience through phone and email.
• Strong software skills and a natural inclination toward troubleshooting technical tools.
• Excellent organization, interpersonal, verbal, and written communication skills.
• Ability to work with end users, management, and executive customers.

Culture & Benefits

• Mission-driven environment focused on using technology to solve real-world problems.
• Comprehensive health plans, a 401(k) program, and commuter benefits.
• Professional development, parental leave, and flexible time off.
• Online onboarding, biweekly all-hands meetings, and internal virtual events.
• Equal-opportunity workplace committed to valuing diverse perspectives and backgrounds.