Digital Solution Manager - Customer Success APAC (Medtech)

Location: Seoul, South Korea

Company

hirify.global develops vital organ therapy solutions and digital services, with a focus on improving kidney care, dialysis experiences, and patient outcomes.

What you will do

• Support the APAC Digital Enterprise strategy across regional, country, and global cross-functional teams.
• Deliver audience-specific product demonstrations that explain digital product features, benefits, differentiators, and customer value.
• Position digital products within peritoneal dialysis and acute therapy workflows, addressing clinical, operational, and business objectives.
• Develop and manage demo scripts, videos, recordings, rollout materials, and other commercial assets.
• Support product staging, implementation, customer training, and post-implementation adoption plans.
• Track demo effectiveness, customer engagement, adoption, and post-implementation KPIs while sharing market and customer insights.

Requirements

• Bachelor’s degree and 5+ years of progressive experience in a related field.
• Strong background in renal care; hands-on peritoneal dialysis experience is highly preferred.
• Business-level English proficiency required.
• Experience in customer success, commercial training, education, digital products, and analytics.
• Strong communication, interpersonal, stakeholder-management, collaboration, and results-oriented skills.
• Ability to build effective processes and work with nurses, nephrologists, administrators, sales teams, and global stakeholders.

Nice to have

• Recent clinical experience.
• Japanese or Korean language skills.

Culture & Benefits

• Mission-driven work focused on extending lives and expanding possibilities for patients and care teams.
• Collaboration across regional, country, and global teams.
• Opportunities to contribute to new product launches, geographic expansion, and digital therapy adoption.
• Reasonable accommodations are available during the application and interview process.