Global Capital Markets Client Administrator I - Wilmington Center

Location: Wilmington, Delaware, United States of America

Salary: $22.61–$37.67 hourly

Company

M&T Bank provides banking and financial services, including global capital markets trust and entity administration for private and institutional clients.

What you will do

• Support Relationship Managers with oversight of client relationships and routine internal business activities.
• Serve as a point of contact for assigned clients, respond to requests, resolve issues, and recommend service improvements.
• Process transactions including cash disbursements, trades, account balances, new account setup, discretionary distributions, and trust terminations.
• Prepare documents for client meetings and support the implementation of client strategies.
• Coordinate with internal and external service partners and escalate urgent issues.
• Maintain administrative controls, follow risk and regulatory standards, and support audit and regulatory remediation.

Requirements

• At least three combined years of higher education and/or work experience.
• Demonstrated focus on customer service and client satisfaction.
• Strong verbal and written communication skills.
• Ability to work under supervision while supporting client administration and less experienced personnel.
• Analytical, interpersonal, organizational, and relationship-building skills.
• Ability to maintain integrity, professionalism, and adherence to corporate policies, risk standards, and controls.

Nice to have

• Bachelor’s degree in Finance, Business, Economics, or Accounting.
• Progress toward CCTS certification for corporate trust work.
• Experience with relevant software applications and the ability to learn new systems.
• Experience working in a team environment and with administrative support areas.

Culture & Benefits

• Full-time employment with market-informed compensation.
• Work includes collaboration with clients, Relationship Managers, service partners, and administrative support teams.
• Environment focused on belonging, integrity, professionalism, risk awareness, and regulatory compliance.