ServiceNow Technical Consultant (ServiceNow)

Location: Manila; 100% remote. Must be willing to interview and work in US-based time zones.

Company

hirify.global is growing its ServiceNow practice and delivers ServiceNow solutions for clients.

What you will do

• Design, develop, configure, implement, support, and optimize ServiceNow solutions.
• Analyze business requirements and translate them into scalable technical solutions.
• Configure applications, workflows, business rules, UI policies, client scripts, and ACLs.
• Develop integrations with third-party platforms using REST, SOAP, APIs, and web services.
• Collaborate with clients, business stakeholders, and project teams on requirements, technical guidance, recommendations, and best practices.
• Support implementations across ITSM, ITOM, HRSD, CSM, FSM, and related ServiceNow modules; perform testing, support UAT, troubleshoot production issues, and maintain technical documentation.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 3 years of hands-on ServiceNow experience designing, developing, and implementing solutions.
• Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
• Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services.
• Strong problem-solving, communication, stakeholder management, and client-facing consulting skills.

Nice to have

• Knowledge of ITIL processes and service management concepts.
• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Application Developer or Certified Implementation Specialist certification.
• Experience with CSM, ITSM, ITOM, HRSD, FSM, contact center and CX technologies, CTI, IVR, enterprise integrations, or Agile/Scrum delivery.

Culture & Benefits

• Fully remote full-time opportunity.
• Work involves direct collaboration with clients, business stakeholders, and project teams.
• Ongoing exposure to ServiceNow releases, platform capabilities, and industry best practices.