Customer Success Manager (SaaS)

Location: Holon, Israel

Company

hirify.global provides a quote-to-revenue business application that helps companies increase revenue and manage growth.

What you will do

• Manage a portfolio of customers from onboarding through renewal and expansion.
• Lead customer implementations, solution configuration, onboarding projects, and go-lives.
• Conduct daily customer meetings, training workshops, follow-ups, and quarterly business reviews.
• Understand customer business objectives, revenue workflows, and technical environments to drive platform value and ROI.
• Provide product guidance, best practices, and recommendations as a technical trusted advisor.
• Identify risks, blockers, retention issues, and expansion opportunities, collaborating with Sales on upsell execution.

Requirements

• 6+ years of experience as a Customer Success Manager in a SaaS company.
• Strong customer-facing, verbal, and written communication skills.
• Experience leading onboarding and implementation projects, workshops, technical training sessions, and customer presentations.
• Experience with CRM systems such as Salesforce, HubSpot, or Dynamics, and with API integrations.
• Understanding of sales, revenue, and business processes, with the ability to advise senior stakeholders and C-level executives.
• Bachelor’s degree, preferably in a technical or engineering field, plus strong problem-solving skills and the ability to work in a fast-paced environment.

Culture & Benefits

• Hands-on work with customers across implementation, onboarding, adoption, renewal, and expansion.
• Combination of technical execution, strategic guidance, and relationship management.
• Focus on solving technically complex onboarding challenges and creating measurable customer value.