Service Desk Technician, OPS (Part-Time)

Location: Onsite in Tampa, Florida, United States

Salary: $15.00 per hour

Company

The hirify.global is a public research university providing information technology services across its academic campuses and university community.

What you will do

• Provide Level I service desk support for hardware, software, and end-user inquiries by phone, chat, email, and in person.
• Create and manage trouble tickets in the IT service management system.
• Document customer requests, technical issues, troubleshooting actions, and final resolutions.
• Support system software used by the university community and affiliates.

Requirements

• Current work authorization in the United States is required; visa sponsorship is not available.
• High school diploma or equivalent and one year of general office experience; relevant college coursework or vocational training may substitute.
• Understanding of computer systems and peripheral equipment, with troubleshooting and problem-solving skills.
• Strong customer service, communication, time management, and de-escalation skills.
• Ability to work effectively in a diverse, high-workload technical environment.
• Availability for at least 18 hours per week, Monday through Friday, including weekends and nights as scheduled.

Nice to have

• Experience with Windows 7–11 and Mac OS X.
• One year of professional computing experience.
• Technical documentation experience.
• Experience with Apple and Android mobile devices.
• Two years of college experience.

Culture & Benefits

• Work within a public research university’s information technology department.
• Collaborative environment focused on communication, ownership, continuous learning, and client service.
• University employee benefits include medical, dental, and life insurance, retirement options, tuition programs, leave, and employee discounts.