Support Consultant, L3

Location: Kyiv, Ukraine — hybrid

Company

hirify.global develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries.

What you will do

• Provide technical support for hirify.global 3D scanners, software, and Clinic TRIOS products through online sessions, telephone, email, and occasional on-site events.
• Manage support cases from information gathering and CRM logging through prioritization, troubleshooting, escalation, follow-up, and closure.
• Collaborate with support colleagues and other departments to investigate issues and escalate customer feedback.
• Create and review knowledge base articles and support documentation.
• Deliver technical training and coach colleagues and reseller support teams.

Requirements

• Advanced knowledge of Microsoft Windows.
• General networking knowledge, including client-server installation concepts.
• Database administration knowledge, including MSSQL or another database system.
• Customer-oriented approach, strong analytical abilities, attention to detail, and independent working skills.
• Strong communication and intercultural skills, with the ability to ask effective questions and listen carefully.

Nice to have

• Experience with the hirify.global product portfolio.

Culture & Benefits

• Meaningful work supporting the future of dentistry.
• Professional, friendly, and supportive work environment with ongoing development opportunities.
• Healthy work-life balance with 24 working days of annual vacation, medical insurance, paid sick leave, and child sick leave.
• Maternity and paternity leave.
• Office breakfasts and lunches, parking, and comfortable working conditions at UNIT.City.
• Occasional business trips to Western Europe.