DME Intake & Documentation Specialist (Healthcare)

Location: Permanent remote work from home; Monday–Friday, 9:00 am–6:00 pm EST, including a 1-hour unpaid break.

Company

hirify.global is a remote staffing and outsourcing company matching professionals with client businesses.

What you will do

• Manage DME orders from initial referral through final fulfillment, including data entry and case tracking.
• Audit prescriptions, orders, and Standard Written Orders for clinical accuracy, medical necessity, and CMS/MAC compliance.
• Coordinate with patients, primary care providers, clinics, and provider offices to obtain signed orders and supporting documentation.
• Track pending orders, follow up on documentation and approvals, and resolve bottlenecks and delays.
• Handle high-volume phone calls, emails, and secure document transmissions while maintaining accurate client records.
• Escalate exceptions and documentation gaps and contribute to process improvements with the DME operations team.

Requirements

• High school diploma or equivalent; an associate degree is preferred.
• 1–2 years of experience in administrative support, patient services, healthcare operations, or DME/referral coordination.
• Strong experience with Parachute Health and HubSpot.
• Experience managing healthcare or DME orders, documentation, follow-ups, and patient/provider workflows.
• Strong written and verbal communication, organization, attention to detail, and ability to manage multiple cases simultaneously.
• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to learn new systems quickly.

Culture & Benefits

• Permanent work-from-home arrangement in a remote startup environment.
• Independent contractor engagement.
• Health insurance coverage is available for eligible locations.
• Immediate hiring process.

Hiring process

• Complete the application with assessment questions, a technical check, and a voice recording.
• Hourly pay is determined based on performance during the application process.