Vault Custodian (Document Processing & Research)

Location: 100% onsite in Wilmington, Delaware; five days in the office at 1100 North Market Street, Wilmington, DE 19801. Candidates must live within commuting distance.

Salary: $20.55–$34.25 per hour (USD)

Company

M&T Bank supports Institutional and Wealth Management businesses serving trust and institutional clients.

What you will do

• Safeguard, process, match, store, retrieve, and release physical securities and original legal documents held in custody.
• Review ticketed requests, validate instructions and documentation, and enter custody instructions into internal systems.
• Process securities movements, including free receipts, free deliveries, internal transfers, and DTC deposits.
• Research custody and depository exceptions, resolve issues with internal partners and external counterparties, and complete vault reconciliations.
• Maintain custody records and audit documentation using SEI, Excel, Teams, and SharePoint.
• Follow strict dual-control, access, risk, compliance, and security procedures while meeting service-level deadlines.

Requirements

• Associate’s degree or equivalent work experience.
• At least 1 year of general work experience.
• Ability to lift, carry, push, pull, and move boxes weighing approximately 20–30 pounds, and to stand, bend, and reach during vault activities.
• Strong attention to detail, organizational skills, and ability to work independently in a structured, regulated environment.
• Ability to work Monday–Friday, 7:45 a.m.–4:15 p.m.
• Must live within commuting distance of the Wilmington office and work onsite five days per week.

Nice to have

• 2+ years of experience in banking, custody operations, trust services, securities processing, or document custody.
• Experience handling physical assets or original documents in banking vaults, trust companies, accounting firms, or custodial services.
• Knowledge of document security, chain of custody, control procedures, trust accounting systems, bank operations platforms, or general accounting principles.
• Excel skills.

Culture & Benefits

• Hands-on custody work involving original and irreplaceable client assets.
• Highly controlled environment focused on precision, judgment, integrity, security, and compliance.
• Collaborative work with expectations for independent prioritization and process improvement.