Professional Services Engagement Manager with French

Location: Sofia, Bulgaria

Base salary: €15,000–€35,000 per year

Company

Provider of automation products and professional services supporting customers, resellers, and enterprise engagements.

What you will do

• Manage inbound Professional Services Requests from customers and the sales organization.
• Support presales meetings, effort estimation, scoping workshops, and opportunity management in the CRM.
• Prepare Statements of Work, coordinate Master Services Agreements, secure approvals, and obtain signed customer documents and purchase orders.
• Schedule resources and manage engagement scope, tasks, schedules, budgets, timesheets, expenses, invoicing, and project closure.
• Act as the primary client liaison and coordinate with Delivery Directors, Solution Architects, Sales, and Legal Counsel.
• Use AI-enabled tools such as chatbots, document automation, and analytics assistants in line with AI governance and data privacy standards.

Requirements

• Fluent French is required to exclusively support the France territory.
• Understanding of the business context and rationale for products and services, including reseller operations.
• Customer-service orientation with strong attention to accuracy, reliability, and customer requirements.
• Ability to manage multiple engagements simultaneously with strong time-management, verbal, and written communication skills.
• Ability to work independently, manage projects with minimal oversight, and collaborate effectively within a team.
• Experience prompting AI systems and assessing output quality, with the ability to apply AI to departmental needs.

Culture & Benefits

• Customer-focused environment emphasizing accuracy, reliability, empathy, and efficient collaboration.
• Base salary is determined using objective, gender-neutral criteria including location, skills, qualifications, experience, and education.
• Salary range covers base pay only and excludes bonuses, benefits, and other remuneration where applicable.