Professional Services Engagement Manager with French

Location: Business Centre "Labirint", 5th Floor, Liulin 10 District, Sofia, Bulgaria

Company

hirify.global provides products and professional services supported by customer engagements, reseller relationships, and AI-enabled tools.

What you will do

• Support the presales process by managing inbound Professional Services Requests and coordinating with Sales, Delivery Directors, and Solution Architects.
• Lead effort estimation, scoping workshops, opportunity management, and Statement of Work creation.
• Coordinate MSAs, customer approvals, signed SOWs, and Purchase Orders with internal stakeholders and clients.
• Schedule resources and manage scope, tasks, schedules, budgets, timesheets, expenses, invoicing, and project closure.
• Act as the primary client liaison and work with Legal Counsel on non-standard contract terms.
• Use AI-enabled tools for prompting, document automation, analytics, and routine workflow improvement while following governance and data privacy standards.

Requirements

• Fluent French is an absolute requirement because the role exclusively supports the France territory.
• Experience managing multiple engagements with strong time-management and project delivery skills.
• Customer-service orientation with attention to accuracy, reliability, and communication quality.
• Strong written and verbal communication skills and the ability to work confidently in a team.
• Ability to deliver projects with minimal management oversight and manage customer requirements.
• Skills in prompting AI systems, assessing output quality, and applying AI to departmental needs.

Culture & Benefits

• Full-time, regular position.
• Collaboration with Sales, Delivery Directors, Solution Architects, Legal Counsel, and customers.
• Customer-focused work emphasizing accuracy, reliability, empathy, and efficient service.
• Equal opportunity employment.