Bilingual Technical Support Specialist (Medical Devices)

Location: Mississauga, Ontario, Canada; travel within the U.S. and Canada for training as required.

Salary: $57,664–$86,496 CAD annually, including base salary and estimated target payout under the Management Incentive Compensation Plan.

Company

Healthcare company developing and supporting medical devices and technologies focused on saving and sustaining lives.

What you will do

• Provide technical support to customers and field service representatives by phone and email.
• Perform mechanical and electrical troubleshooting on medical devices and identify root causes.
• Document customer interactions, field service work orders, service activities, and engineering part returns in approved systems.
• Manage service part orders, fulfillment tracking, delivery confirmation, and customer follow-up.
• Provide technical input to field service, marketing, and sales teams on product releases, upgrades, modifications, and documentation.
• Interpret technical manuals, bulletins, blueprints, and electrical schematics.

Requirements

• English and French bilingual proficiency required.
• Degree in biomedical, electrical, mechanical, or related technical engineering; an alternative degree with relevant technical experience; or a high school diploma with hands-on technical experience.
• Hands-on technical aptitude demonstrated through work, internships, co-ops, academic projects, laboratory work, or certifications.
• Exposure to electrical or mechanical systems, including basic troubleshooting, testing, or diagnostics.
• Ability or willingness to learn to interpret technical documentation and use structured documentation systems.
• Proficiency with Microsoft Word, Excel, and PowerPoint or similar tools; willingness and ability to travel within the U.S. and Canada for training.

Nice to have

• Familiarity with order management, service documentation, or inventory tracking concepts.

Culture & Benefits

• Work connected to healthcare technology and the mission to save and sustain lives.
• Culture emphasizing courage, trust, collaboration, ownership, accountability, and efficient operations.
• Equitable pay practices with incentive compensation tied to company and individual performance.
• Reasonable accommodations are available throughout the application and interview process.

Hiring process

• Qualified candidates may be interviewed for the existing vacancy.
• Interviewed candidates will be informed within 45 days of the interview whether they were successful.
• AI tools may assist with screening and qualification evaluation; final decisions are made by the hiring manager and recruitment team.