Senior Technical Customer Support Engineer - Australia

TL;DR

Senior Technical Customer Support Engineer - Australia (ClickHouse, SQL, distributed systems): Supporting ClickHouse Cloud and open-source users across APJ, APAC, and EMEA with an accent on technical troubleshooting, customer guidance, and scalable database workloads. Focus on diagnosing complex support cases, developing reusable technical solutions, and collaborating with Engineering, Product Management, and Go-to-Market teams.

Location: Remote, candidates must be located in Australia. Availability is required for scheduling that supports high-quality 24x7 global support.

Company

ClickHouse develops a cloud and open-source real-time analytics database platform for data warehousing, observability, and AI workloads.

What you will do

• Support users, customers, and prospects through tickets, chat, Slack, community channels, calls, and virtual meetings.
• Triage technical cases, provide professional SLA-aligned responses, and guide customers toward effective solutions.
• Develop solutions for ClickHouse Cloud and open-source ClickHouse through documentation, knowledge bases, blogs, meetups, webinars, and training.
• Collaborate with Support Services, Engineering, Go-to-Market, and Product Management on customer needs and product functionality.
• Mentor colleagues and share technical knowledge with users, customers, and partners.
• Build trusted relationships while improving support processes and customer outcomes.

Requirements

• Technical breadth and depth in ClickHouse or related domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
• Previous experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Must be located in Australia and available for the scheduling required to support a global 24x7 environment.
• Strong written and verbal English communication skills are required.
• Reliable connectivity and the ability to work fully remotely.
• Self-driven, curious, empathetic, collaborative, and committed to continuous learning.

Nice to have

• Experience with ClickHouse, open-source technologies, or community contribution.
• Experience with Azure, GCP, or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

Culture & Benefits

• Globally distributed, remote-friendly work environment operating across more than 20 countries.
• Employer contributions toward healthcare.
• Stock options for new team members.
• Flexible time off in the US and generous entitlement in other countries.
• $500 home office setup allowance for remote employees.
• Opportunities to participate in company-wide offsites and global gatherings.