Process Support Engineer - Inline 3D X-ray (Semiconductor Metrology)

Location: Shanghai, China; remote-first organization with recurring on-site support at customer fabs and travel to customer sites, company headquarters in California, and other locations as needed. Relocation is not eligible.

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Provide on-site technical support, installations, system diagnoses, service, and repair for an inline 3D X-ray inspection tool at semiconductor customer facilities.
• Troubleshoot hardware, software, computer-system, tool-performance, and qualified-process excursion issues; perform root-cause analyses.
• Develop and optimize process parameters, inspection workflows, process integration solutions, and new tool features for Advanced Packaging inspection.
• Support hardware qualification, tool bring-up, product sign-off, process-specification negotiations, and customer presentations.
• Create hypothesis experiments and Design of Experiments, analyze process data statistically, and prepare reports with technical conclusions.
• Collaborate with customers, X-ray scientists, R&D, engineering, service, sales, management, and remote teams to identify high-value problems and improve product design.

Requirements

• Bachelor’s degree or higher in physics, applied or solid-state physics, materials science or engineering, electrical/electronics engineering, mechanical engineering, chemical engineering, chemistry, physical chemistry, microelectronic engineering, nanotechnology, optoelectronics, or a related technical field.
• 2–4 years of experience in a semiconductor fab, semiconductor equipment, or related capital-equipment environment.
• English communication proficiency and excellent written and verbal communication skills in Mandarin and English.
• Strong analytical, problem-solving, customer-service, networking, and relationship-management skills.
• Ability to troubleshoot complex hardware and software issues methodically, work independently and collaboratively, and manage moderately complex projects from planning through execution.
• Ability to work in Linux and Windows environments and willingness to travel to customer sites and the company headquarters in California.
• Ability to work under pressure with a strong work ethic, high motivation, and financial awareness.

Nice to have

• Master’s degree or PhD in a related field.
• Background in X-ray technology, synchrotron instrumentation, photon-based techniques, beamline systems, or laboratory X-ray systems.
• Familiarity with semiconductor process tools, fab environments, capital equipment, or semiconductor metrology.
• Python for scientific data acquisition and instrument control.
• EPICS or a similar distributed motion-control and data-acquisition platform.
• Experience with JMP, SPC, MATLAB, or Mathematica; Design of Experiments principles.
• Relevant instrumentation experience as a recent graduate, R&D technician, synchrotron engineer, or technician.

Culture & Benefits

• Remote-first organization with autonomy and ownership from day one, combined with customer-site support.
• Direct mentorship from experienced X-ray scientists and engineers.
• Opportunity to work with novel metrology technology at leading semiconductor fabs.
• Supportive work culture focused on learning, development, health, and wellbeing.
• Regular employment position with company benefits and health and safety support.