Software Operations Support Engineer (Linux/Cloud)

Location: Germantown, Maryland, United States; work in an office and manufacturing environment

Salary: $85,500–$145,500 per year

Company

hirify.global develops autonomous defense systems and supports technologies across air, land, sea, space, and cyber domains.

What you will do

• Provide remote operational support, monitoring, maintenance, and troubleshooting for ARGUS systems deployed at customer sites.
• Install, configure, upgrade, patch, migrate, and validate software while maintaining version and configuration control.
• Diagnose Linux, application, database, networking, cloud, and configuration issues using system logs, application logs, and diagnostic data.
• Support customers, field service personnel, software developers, systems engineers, and other engineering teams through issue resolution.
• Administer Linux systems, secure remote access, permissions, services, backups, recovery procedures, and security patching.
• Create technical documentation and improve deployment processes, monitoring, diagnostic tools, and support procedures.

Requirements

• Bachelor’s degree in computer science, software engineering, computer engineering, information technology, or a related technical discipline, or equivalent relevant professional experience.
• At least 3 years of professional experience in software technical support, Linux system administration, application operations, DevOps, systems engineering, or a closely related role.
• Hands-on Linux administration and troubleshooting, including command-line tools, services, processes, file systems, permissions, networking, package management, and log analysis.
• Ability to read, understand, troubleshoot, and make limited modifications to Python, Java, and Bash applications or scripts.
• Experience installing, configuring, maintaining, and troubleshooting software applications and dependencies in production or customer-deployed environments.
• Knowledge of relational databases and SQL, including connectivity, queries, performance, and application/database interactions.
• Understanding of TCP/IP, DNS, firewalls, VPNs, SSH, and secure remote access for distributed software systems.
• Strong analytical, troubleshooting, documentation, and communication skills, with the ability to work independently and with customers and multidisciplinary engineering teams.
• Applicants must be U.S. citizens and willing and able to obtain a security clearance if needed. The role requires compliance with ITAR/EAR requirements and may require qualification as a U.S. person or approval for an export license.

Nice to have

• Experience with commercially deployed software, distributed systems, customer-hosted applications, cloud infrastructure, AWS, or Microsoft Azure.
• Familiarity with PostgreSQL, MySQL, MariaDB, or similar relational database systems.
• Experience with deployment automation, configuration management, CI/CD, Git, Docker, monitoring, alerting, logging, backup, and recovery.
• Experience with cybersecurity, vulnerability remediation, secure administration, access control, Java application environments, REST APIs, and web services.
• Experience supporting physical security, industrial, IoT, wireless sensor, defense, government, critical infrastructure, or other security-sensitive systems.

Culture & Benefits

• Regular full-time position with a regular worker status.
• Medical, dental, vision, and 401(k) with company matching.
• Flexible work schedule options; selected roles may offer a 9/80 schedule and paid holiday shutdown depending on business unit, role, and customer contract.
• Occasional support outside normal business hours and travel to customer sites may be required.
• Work requires accurate documentation, protection of customer information, change management, and cybersecurity compliance.

Hiring process

• Only principals should apply; agencies are not accepted.