Operations and Customer Quality Engineer II Senior - (E2)

Location: Tainan, Taiwan. Travel required up to 50% of the time. Relocation is not available.

Company

hirify.global provides materials engineering solutions and equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Lead quality investigations, CAPA activities, root cause analysis, containment actions, and corrective and preventive measures.
• Manage customer quality escalations and coordinate resolution across customer, manufacturing, supplier, engineering, and operational teams.
• Develop and maintain quality standards, procedures, inspection methods, and quality documentation.
• Analyze product, process, reliability, and operational data to identify risks, trends, and improvement opportunities.
• Review engineering drawings, specifications, qualification results, and engineering changes for quality compliance and impact.
• Support MRB meetings, QBRs, audit reviews, certification audits, and quality improvement initiatives.

Requirements

• Bachelor’s degree in engineering, quality, manufacturing, mechanical, electrical, industrial engineering, or a related technical discipline.
• At least 5 years of semiconductor engineering experience; equipment, hardware, customer support, or field service experience is highly preferred.
• Experience with semiconductor equipment manufacturing, customer support, field service, supplier quality, or related industries.
• EPI equipment experience is highly preferred, along with factory-based quality projects and continuous quality improvement initiatives.
• Strong technical troubleshooting, root cause analysis, problem-solving, customer escalation management, and cross-functional collaboration skills.
• Knowledge of 8D, CAPA, FMEA, SPC, MSA, Control Plans, reliability analysis, statistical data analysis, engineering change management, and quality impact assessment. Strong English communication and presentation skills are required.

Nice to have

• Experience supporting or leading ISO quality system activities.
• Experience working in cleanroom manufacturing or customer fab environments.

Culture & Benefits

• Supportive work culture focused on learning, professional development, and career growth.
• Collaboration with global teams across multiple time zones.
• Health and wellbeing programs supporting employees at work and at home.
• Regular employment with full-time status.