Claims Case Manager (Claims Management)

Location: Onsite in Bolton, United Kingdom

Company

hirify.global is a specialist professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated clients.

What you will do

• Manage a property claims caseload and consistently meet service-level agreements.
• Interact professionally with clients and direct customers while following Treating Customers Fairly principles.
• Manage suppliers and drive claims through to settlement while balancing service, cost, and time.
• Follow internal processes, governance requirements, and data-security standards.
• Monitor lifecycle metrics, phone audits, SLA performance, and team performance.
• Complete personal development reviews and participate in learning activities.

Requirements

• Relevant claims experience.
• Good customer service skills.
• Strong time-management skills.
• Effective interpersonal skills.
• Ability to work onsite in Bolton.
• Availability for permanent full-time employment, 40 hours per week.

Culture & Benefits

• Leadership training, professional qualification funding, and ongoing learning opportunities.
• Pension contributions of 5% from the employee and 5% from hirify.global.
• Life assurance at four times salary and enhanced maternity, paternity, and adoption pay.
• 25 days of holiday, increasing with length of service.
• Wellbeing centre, employee assistance programme, and flexible benefits.
• Cycle-to-work scheme, salary-sacrifice lease car, retailer discounts, and other financial wellbeing support.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring stages.