Client Services Manager

TL;DR

Client Services Manager (Client Account Management): Managing client accounts and coordinating onboarding, operations, and service delivery for an offshore staffing experience with an accent on relationship ownership, cross-functional coordination, and client satisfaction. Focus on leading client reviews, resolving escalations, aligning Manila-based delivery teams with international stakeholders, and identifying retention and expansion opportunities.

Location: Onsite in Ortigas, Pasig, Philippines. Work schedule: 2:00 PM–11:00 PM Philippine Time, supporting US and UK clients.

Company

hirify.global provides offshore staffing and client services, coordinating distributed operational teams and client accounts.

What you will do

• Own relationships and act as the primary point of contact for assigned client accounts.
• Monitor account health, manage escalations, support retention, and identify expansion opportunities.
• Lead new client onboarding, including IT setup, due diligence, and alignment on business objectives.
• Coordinate staff onboarding and provide ongoing administrative and operational support.
• Facilitate daily and weekly check-ins, Monthly Delivery Reviews, Quarterly Business Reviews, and pulse surveys.
• Prepare agendas, presentations, reports, and supporting materials while coordinating HR, IT, Facilities, and Operations.

Requirements

• At least 4 years of professional experience.
• Experience coordinating cross-functional teams and managing stakeholders across countries and time zones.
• Strong relationship-building skills with a hospitality-driven, high-touch service approach.
• Ability to work proactively, independently, and take ownership of outcomes.
• Comfort collaborating with international clients and delivery teams.
• Excellent verbal and written English communication and availability for the 2:00 PM–11:00 PM Philippine Time shift.

Culture & Benefits

• HMO, dental, and life insurance from day one for the employee and one dependent.
• Option to enroll additional dependents.
• Paid birthday, vacation, medical, and maternity leave.
• Up to six vacation leaves can be converted to cash on the work anniversary.
• Employee engagement activities including a year-end party, Family Day, and team building.