Customer Service Supervisor

Location: Lees Summit, Missouri, United States; the role may be performed remotely or onsite, but candidates must be physically located in the United States.

Salary: $43,528–$72,546 per year.

Company

hirify.global provides lawn care and related services while developing customer-focused teams.

What you will do

• Supervise associates handling inbound and outbound customer service calls.
• Monitor team activities, schedules, policies, procedures, and call standards.
• Handle and resolve escalated customer complaints and issues.
• Provide coaching, training, feedback, and call support to customer service representatives.
• Evaluate performance and administer disciplinary actions in line with company policy.
• Interview and hire customer service associates; travel for meetings or events as needed.

Requirements

• Associate’s degree and at least 3 years of customer service or related experience, or an equivalent combination of education and experience.
• 1–2 years of supervisory or management experience.
• Knowledge of customer service practices, processes, and business process analysis.
• Leadership, coaching, performance management, organizational, communication, and analytical skills.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Fluent English speaking, reading, and writing skills are required.

Culture & Benefits

• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Commitment to diversity, inclusion, and veteran hiring.
• Minimal adverse working conditions and low to moderate noise levels.
• Pre-employment testing is required.