Junior Onboarding Consultant (Defined Benefits)

Location: Hove, United Kingdom; onsite

Company

Legal & General is a UK financial services group and global investor providing retirement, protection, pension risk transfer, life insurance, and workplace pension solutions.

What you will do

• Monitor shared mailboxes and review incoming emails promptly.
• Categorise, log, prioritise, and route work to the appropriate teams.
• Respond to routine enquiries and redirect messages when needed.
• Maintain accurate correspondence and case activity records.
• Extract key information from emails and update work trackers.
• Prepare documents, organise files, identify missing information, and escalate urgent issues.

Requirements

• Strong organisational skills and confidence managing high-volume inboxes.
• Excellent written communication and a professional email style.
• Confidence using Microsoft Outlook, shared mailboxes, and basic Excel.
• Good attention to detail, a methodical working style, and the ability to follow structured processes under pressure.
• Proactive, independent, calm, patient, and adaptable when priorities change.
• Previous administration or customer service experience is beneficial.

Culture & Benefits

• Annual performance-related bonus plan and share schemes.
• Generous pension contribution, life assurance, and a healthcare plan for permanent employees.
• At least 25 days of holiday plus public holidays, with holiday buying and selling options.
• Family leave, electric car salary-sacrifice scheme, and discounts on products and stores.
• Inclusive culture with career development opportunities and flexible working options, including part-time work and job shares where possible.