Lead International Trading Support Analyst, Front Office (FinTech)

Location: Remote, USA. Extended-hours schedule: Sunday 12:00 PM–9:00 PM PT and Monday–Thursday 1:00 PM–9:00 PM PT. Occasional daytime availability is required for team on-sites or training.

Salary: $119,500–$149,000 per year, plus company stock plan participation.

Company

hirify.global provides a front-to-back system of record for investment managers, combining real-time data and embedded AI to modernize investment-management operations.

What you will do

• Support customers with trading, reconciliation, and SaaS operational issues across APAC and EMEA markets.
• Investigate and resolve time-sensitive system failures, customer escalations, and complex trading issues.
• Troubleshoot inbound and outbound data integrations, third-party provider formats, executions, and hirify.global application issues.
• Coordinate follow-the-sun coverage with US and Dublin-based support teams, ensuring effective handoffs and operational continuity.
• Partner with engineering and product management on customer bugs and enhancement requests.
• Support Portfolio Managers, Traders, and Chief Compliance Officers while mentoring and coaching support team members.

Requirements

• Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.
• 8+ years of experience implementing or troubleshooting technical customer issues in the FinTech industry.
• Hands-on experience with DTCC file formats and workflows, including CTM, confirmations, affirmations, FIX, or SWIFT.
• Experience with portfolio management and/or reconciliation systems.
• Experience handling customer escalations with patience, professionalism, and independent judgment.
• Strong verbal and written communication skills and the ability to provide extended-hours support independently.

Nice to have

• Experience with Salesforce Service Cloud.
• Experience with Google Apps or Microsoft Office.
• Familiarity with Slack, JIRA, and Confluence.
• Basic understanding of AWS, APIs, and serverless technology.

Culture & Benefits

• Remote work supporting customers across international markets and time zones.
• Unlimited vacation and educational and wellness reimbursements.
• $0-cost employee insurance plans.
• Company stock plan participation, subject to the applicable agreement.
• Opportunities for career advancement and a collaborative culture focused on learning, teaching, and transparency.