Head of Onboarding & FinCrime Operations (Fintech)

Location: London or Singapore

Company

Airwallex provides unified payments and financial infrastructure for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Own the vision, strategy, and execution for global onboarding and financial crime operations.
• Build, lead, and develop a globally distributed team while scaling capacity with business growth.
• Define location and resourcing strategies supporting 24/7 coverage, customer experience, and cost efficiency.
• Create scalable operating rhythms, OKRs, and data-driven performance management.
• Improve procedures, playbooks, control frameworks, and documentation in partnership with Financial Crime Compliance, Risk Product, and Engineering.
• Lead AI transformation across onboarding and financial crime operations.

Requirements

• Senior leadership experience in large-scale, multi-jurisdiction operations within regulated financial services, payments, or fintech.
• Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring, investigations, and first-line operational controls.
• Experience scaling onboarding or financial crime operations across multiple product lines and geographies.
• Experience delivering automation or AI-led transformation in operations, or sufficient strategic and technical fluency to lead it.
• Strong commercial and analytical judgment, including unit economics, scalability, and return-on-investment analysis.
• Experience managing outsourced, BPO, or offshore capacity at scale and driving cross-functional outcomes without direct reporting authority.

Nice to have

• Experience with cross-border payments and multi-entity, multi-licence environments.
• Familiarity with highly technical, API-first products and tooling or rule evolution with Risk Product and Data teams.
• Experience in AI transformation for onboarding and financial crime operations.
• Top-tier consulting or operator-investor background.
• Professional certification such as CAMS, ICA, or ACAMS.

Culture & Benefits

• Work in a global team operating across 27 offices and multiple jurisdictions.
• Collaborate in a fast-paced environment focused on operational excellence, customer experience, continuous learning, and innovation.
• Partner with Financial Crime Compliance, Risk Product, Commercial, Data, and Engineering functions.
• Operate with strong ownership, sound judgment, curiosity, and a focus on high-impact problems.